Cadence · Phase 7

Support That Tells You Why, Not Just How Many

This is AI actively diagnosing your support cases, not a ticket counter. Case trends are analyzed automatically to tell a configuration problem apart from a training gap — not a vague "volume is up" summary.

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A consultant and client working side by side at a workstation during ERP cutover
A consultant supporting a client team through the first weeks after ERP go-live

AI Actively Diagnosing Your Support Cases, Not Just Counting Tickets

Every finding cites the actual cases and requesters behind it. AI feeds resolved patterns straight back into your training content, closing the loop instead of fixing the same issue over and over.

Cadence delivers a smooth go-live with careful preparation, then AI keeps working after launch. Case trends are analyzed automatically to tell a configuration problem apart from a training gap — not a vague sense that "volume is up."

Benefits

Navigate Go-Live & Support With Confidence3

Case Trends, Analyzed Automatically

AI analyzes case trends automatically to tell a configuration problem apart from a training gap.

Cites the Actual Cases

Every finding cites the actual cases and requesters behind it — no vague "volume is up" summaries.

Config Problem vs. Training Gap

AI tells the two apart automatically, so you're not guessing why tickets keep coming in.

Findings Feed Back Into Training

AI feeds resolved patterns straight back into your training content, closing the loop instead of repeating the same fix.

Careful Go-Live Preparation

A smooth go-live process backed by AI-informed preparation, not a scramble on launch day.

How Go-Live & Support Works

Step 1

Go-Live Preparation

Careful preparation grounded in your training and configuration record, so launch day isn't a leap of faith. Every readiness signal you've already confirmed feeds directly into the go-live plan, instead of starting fresh.
Step 2

Careful Launch

A smooth go-live, backed by everything confirmed and configured in the phases before it. Nothing about launch day is a surprise, because it was built on facts your team already approved.
Step 3

Case Trends Monitored

Support tickets are analyzed automatically to separate configuration problems from training gaps. You get a real answer about why an issue keeps happening, not just a growing ticket count.
Step 4

Patterns Feed Back Into Training

Resolved patterns update your training content directly — closing the loop instead of repeating the same fix. The next person who hits that issue gets the answer before they even have to ask.
400+
Real Implementations Behind Every Go-Live
2x
More Consultant Time For Support, Not Repetitive Tickets
90 Days
Target Go-Live For Qualified Projects